Linda G. - February 9th, 2018
My name is Linda Garcia and I have a very large shipment being transported through your office from Stuttgart, Germany. I have been working with Heather Reed and I want to take this opportunity to tell you what an exceptional person I think she is. Heather has not only kept me apprised of the status of my shipment, she has worked to ensure it cleared customs easily (we shipped 596 bottles of scotch, brandy, wine, etc.). Even when she had to deliver a large Federal tax bill, she not only emailed me, but called to ensure I was notified. Heather was consistently available to answer questions and explain the steps necessary in order for my shipment to be delivered.
I feel you are very fortunate to have such a dedicated, conscientious employee. She has made this an exceptional experience for me and my husband.
Jean-Luc B. - May 25th, 2017
Exceptional service, crew showed true care and efficiency.
Sheronda D. Marenke - April 4th, 2017
I completed the survey for Stevens today. I personally wanted to say thank you. It was truly a blessing to work with your firms. I truly appreciated the five star customer service and friendliness from every person I encountered.
Below are the comments supplied to the survey I submitted. I gave an average of 8 (very satisfied) for each question.
Rate your overall move: I chose Stevens International (Confern Möbeltransportbetriebe GmbH) because I thought they were the best equipped to address my relocation needs. I was not disappointed. My expectations were even surpassed.
Rate your Move Coordinator: My move request originated in Germany. Katalin Nagy was my primary point of contact. She blew me away with her above standard customer service. She proved her weight in gold when it came to address the challenges with German customs. It was a blessing to have a person who spoke German and English and knowledgeable of the German side.
Claudia Forsythe and Stephanie Kinard were very helpful, easily accessible. I appreciated having them on the ground when I arrived in the US for the actual move.
Rate your Origin Crew: I had to get more money for the tip. I was that impressed. What stood out most, the team lead of the crew checked the quality of his colleague's work, corrected his peer, and REPACKED the boxes that were not to standard himself. The gentlemen were courteous and respectful. I have relocated at least 10 times. This was the best crew I ever worked with. They didn't make derogatory remarks about single women and their stuff. I walked away believing my things were treated with respect.
Rate your Destination Crew: The crew arrived sooner than my husband and I expected. I was in the hospital recovering from surgery when the items arrived to our home. My husband shared a photo of the driver with the container outside the house before the appointed time. The remaining crew arrived early as well. IMPRESSIVE. The German based crew completed their tasked within 90 minutes. My husband sent me photos when they were finished. It was nice to see items unpacked and the trash removed.
Transit Time: Who knew it would be so quick? I was pleasantly surprised by the transit time and time to deliver.
Vielen Dank und einen gesegneten Tag, / Thank you and a blessed day,
Sheronda D. Marenke
Good morning Casey, good morning John,
Thanks a million for your great work! You both are my absolute stars!
Have a nice short Friday and a lovely weekend.
Take care both of you.
Dear Casey and Isabelle,
I want to thank you for everything you did to make our trans-Atlantic move a success. From beginning to end,
you and the crews you worked with were professional, efficient and friendly. Our communication was clear
throughout, and you always found answers to questions in a timely manner. We really could not be happier with
our move, and that is thanks to your good work.